Our vision is to create the best post-purchase experience for eCommerce brands globally.
Our unique and multicultural teams extend throughout our 2 offices - Paris & NYC have one thing in common: Customer Experience Obsession!
From the beginning
Co-founded in 2016 by three alumni HEC and Central students: Quentin, Romain and Térence to propose a perfect post-purchase experience for e-commerce.
We went through Veepee and Zendesk incubators at Station F.
Shipup's first office
Finally, our first office! Based near the metro station Sentier in the 2nd arrondissement. Cosy, welcoming and of course with good vibes.
In 2018 we raised our first round of funds for 1.2 million € which helped us grow tremendously.
We recently closed another round of 6 million € which has brought a new challenge: International growth!
January 2020 was an important year of growth. We welcomed our 200th client Chichi Castelnango, who is still with us today!
New York Office
Opening our first office in the big city of New York. Based in Brooklyn, near the famous bridge.
Acquisition of a Majority Stake by Global Blue
Shipup enriches Global Blue’s post-purchase offering, helping retailers extend their customer journey.
Our core values
Taking ownership means feeling completely responsible for our goals — and this is something all of Shipup adheres to! We believe that every single one of us needs to feel accountable for the results of our work. This creates a state of complete trust in each other.
Taking action without direction from above to improve our knowledge and come up with solutions to problems. The initiative is a key reason for success and places an obligation not to stifle it.
We want all of our employees to succeed. Thus, we provide everything and anything they need to thrive! We also encourage everyone to take action and more importantly, we support them if they make mistakes.
Being concerned about our co-workers, our customers, and the customers of our customers.
Our team always sees the bigger picture! We have a strong desire and determination to succeed
🔍 Who are we looking for?
Shipup is looking for new talents who can work autonomously and want to be master of their craft - from A to Z.
We greatly value inventive candidates who are not afraid of the day-to-day of a start-up or jostled by ever-present surprises and challenges.
✨ Our perks
🏠 Flex remote model (only applied to Europe for now)
Collaborators can choose to work from home or in the office all year round. We'll keep an office in Paris and will ask every collaborator to come in once per quarter for specific gatherings.
They can live and work in countries within a 1-hour difference from the Paris timezone (1h max, even during daylight savings period).
💃🏻 Team building
Each team, whether independently or through cross-team collaboration, has the opportunity to organize a monthly activity, paid for by Shipup. Examples of such activities include theater outings, sports events, escape games, pottery workshops, and more. For teams with remote workers, these activities can also be conducted online!
🎉 Team and global offsite
- The team offsite is like a mini getaway for each team, lasting 2 to 3 days. During the offsite, we have workshops, city tours, meals at cool restaurants, and fun activities that help us bond and also dive into those big topics that need teamwork, brainstorming, and time.
Ex: South of France, London, Amsterdam, Dijon, Gand, etc.
- The annual global offsite is a well-organized, planned three-day event held outside of Paris, bringing together colleagues from Paris, New York, and remote locations. It's all about having a blast – no work, just fun! The main goal is to unite and enjoy cultural, entertaining, and celebratory activities together once a year.
We envision a world where brands keep their promises along the entire customer journey. That's why we enable brands to take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty and save support costs.
Behind this vision, all our coworkers share five core values: ownership, initiative, empowerment, caring, and ambition. These values guide us in our day-to-day decisions, actions, and company culture.
Beyond these five values, Shipup has always wanted to create a multicultural team where each talent has his own mindset that allows us to develop varied and creative ideas. Multicultural collaboration also allows everyone to cultivate valuable qualities such as empathy, tolerance, and open-mindedness.
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