Help deliver unforgettable experiences that inspire lifelong loyalty! 🏅 💫
Join the team 👊
Our vision is to create the best post-purchase experience for eCommerce brands globally.
Our unique and multicultural teams have one thing in common: Customer Experience Obsession!
Shipup is part of the Global Blue group. Global Blue is the business partner for the shopping journey, providing technology and services to enhance the experience and drive performance. With over 40 years of expertise, today we connect thousands of retailers, acquirers and hotels with close to 80 million consumers across 53 countries, in 3 industries: Tax Free Shopping, Payments and Post-purchase solutions.
For more information, please visit www.globalblue.com
From the beginning
2016
Creation
Co-founded in 2016 by three alumni HEC and Central students: Quentin, Romain and Térence to propose a perfect post-purchase experience for e-commerce.
2017
Station F
We went through Veepee and Zendesk incubators at Station F.
2018
Shipup's first office
Finally, our first office! Based near the metro station Sentier in the 2nd arrondissement. Cosy, welcoming and of course with good vibes.
2020
Fundraising
In 2018 we raised our first round of funds for 1.2 million € which helped us grow tremendously.
We recently closed another round of 6 million € which has brought a new challenge: International growth!
2020
200th Client
January 2020 was an important year of growth. We welcomed our 200th client Chichi Castelnango, who is still with us today!
2022
Acquisition of a Majority Stake by Global Blue
Shipup enriches Global Blue’s post-purchase offering, helping retailers extend their customer journey.
Our culture
Our core values
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✊ Ownership
Taking ownership means feeling completely responsible for our goals — and this is something all of Shipup adheres to! We believe that every single one of us needs to feel accountable for the results of our work. This creates a state of complete trust in each other.
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💡 Initiative
Taking action without direction from above to improve our knowledge and come up with solutions to problems. The initiative is a key reason for success and places an obligation not to stifle it.
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👨👦 Empowerment
We want all of our employees to succeed. Thus, we provide everything and anything they need to thrive! We also encourage everyone to take action and more importantly, we support them if they make mistakes.
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🧸 Caring
Being concerned about our co-workers, our customers, and the customers of our customers.
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🏋️ Ambition
Our team always sees the bigger picture! We have a strong desire and determination to succeed
🔍 Who are we looking for?
At Shipup, we’re looking for highly autonomous, pragmatic, and curious talents who are excited to own their projects from start to finish.
We love sharp minds: people who bring real expertise to the table, ready to take action while adapting to our environment and challenges.
✨ Our perks
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🏠 Flexible hybrid remote model
Our collaborators have the flexibility to work from home or/and the office throughout the year.
They can live and work in countries with a time difference of up to 1 hour from the Paris time zone, including during daylight saving time.Our Paris office will serve as the central hub for all employees, who are required to attend four mandatory in-person gatherings annually.
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💃🏻 Team building
Each team, whether independently or through cross-team collaboration, has the opportunity to organize a quarterly activity, paid for by Shipup. Examples of such activities include theater outings, sports events, escape games, pottery workshops, and more. For teams with remote workers, these activities can also be conducted online!
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🎉 Team and global offsite
- The team offsite is like a mini getaway for each team, lasting 2 to 3 days. During the offsite, we have workshops, city tours, meals at cool restaurants, and fun activities that help us bond and also dive into those big topics that need teamwork, brainstorming, and time.
Ex: South of France, London, Amsterdam, Dijon, Gand, etc.
- The annual global offsite is a well-organized, planned three-day event held outside of Paris, bringing together colleagues from Paris, New York, and remote locations. It's all about having a blast – no work, just fun! The main goal is to unite and enjoy cultural, entertaining, and celebratory activities together once a year
Want to have a look at the 2024 offsite ? Check it out! 🎬
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Sustainable mobility package
We can help you to finance a part of your home-work journey (e.g maintenance, purchase, kilometer fees…)
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Gymlib
Get access to thousands of gyms and well-being activities around the world with a discount.
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Moka.care
At Shipup, we want to do our utmost to make you feel well by taking care of your mental health.
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Coworking space
For our team members located outside Ile-de-France area, we refund up to €500 / month for reserving a co-working space.
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Work from home set-up
In line with our commitment to optimal working environments, we offer a budget of up to €500 for each employee to purchase a desk and/or chair.
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Team rituals and events
- 🥐 One breakfast per month (Paris offices 🇫🇷)
- 🍱 Two restaurant lunches per month (Paris offices 🇫🇷)
- 🎳 One team-building activity per team each quarter (escape games, pottery, karaoke, axe throwing, etc.)
- 🍻 One after-work event per quarter
- 🎨 One activity per quarter (Paris offices 🇫🇷)
- 🔎 One remote-friendly activity for everyone each quarter
- 🇫🇷 One team seminar per year
- 🏢 One company-wide meeting in Paris (Q1)
- 🚂 One offsite per team (Q2)
- ☀️ One all-hands offsite with the entire Shipup team (Q3)
- 🎄 Annual Christmas party (Q4)
About Shipup
We envision a world where brands keep their promises along the entire customer journey. That's why we enable brands to take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty and save support costs.
Behind this vision, all our coworkers share five core values: ownership, initiative, empowerment, caring, and ambition. These values guide us in our day-to-day decisions, actions, and company culture.
Beyond these five values, Shipup has always wanted to create a multicultural team where each talent has his own mindset that allows us to develop varied and creative ideas.
Multicultural collaboration also allows everyone to cultivate valuable qualities such as empathy, tolerance, and open-mindedness.
Already working at Shipup?
Let’s recruit together and find your next colleague.