BASICS

• Based in: Paris only 
• Contract: : Full-time permanent contract
• Manager: Agop, CEO of Shipup
• Budget: from 55 to 65k€ base + bonus

Shipup is a 50+ people company that envisions a world where brands keep their promises along the entire customer journey.

That's why we enable brands to take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty and save support cost.

JOB DESCRIPTION

We’re scaling fast and we’re looking for a highly structured and strategic Chief of Staff to support the leadership team, bring clarity to priorities and turn strategy into action across the company.

❓Why join us...

• You'll sit at the heart of decision-making during a pivotal moment of growth.
• You’ll have direct exposure to Shipup’s ExCom and work closely with our investor Global Blue.
• You’ll lead strategic initiatives that shape the future of the company — and learn what it takes to run one.

 🎯 What you'll do...

Company strategy & planning

• Partner with the CEO and leadership team to define the company’s long-term goals, annual priorities, and key success metrics.
• Ensure cross-functional alignment and follow-through on strategic initiatives.
• Assist in preparing budgets, roadmaps, and key materials for internal and external stakeholders.

Operating Cadence & Execution

• Drive the full OKR cycle: support teams in drafting goals, ensure alignment across departments, track progress, and measure impact.
• Organize, run, and follow up on leadership and COMEX meetings to keep the business moving at pace.
• Build scalable internal rituals to maintain clarity, accountability and operational rhythm.

Cross-functional initiatives

• Lead high-priority, cross-functional projects that are critical to our success but don’t sit neatly within one department (e.g., pricing, positioning, process improvement).
• Operate as an internal consultant to diagnose problems and accelerate decision-making across teams.

Org design & scaling

• Partner with the leadership team to identify skill gaps, evolve team structures and help shape a scalable organization that supports growth.
• Support internal mobility and team clarity through org design, role definition, and communication.

Business performance & analytics

• Work closely with the Ops team to ensure we’re measuring what matters.
• Track company-level KPIs and OKRs, and translate them into clear, actionable insights.
• Communicate performance updates in a simple and transparent way to the broader team.

Internal communication

• Ensure the company’s vision, priorities and updates are clearly communicated across all teams.
• Craft messaging and materials that inform, align, and inspire - from All Hands to async updates.

💪 Who you are...

• 3-6 years of experience in high-growth environments, ideally in:
  • Strategy consulting
  • Venture-backed startups
  • BizOps, Chief of Staff or project management roles
• A structured thinker with strong business acumen and an operator mindset - you don’t just strategize, you execute.
• Excellent at project and stakeholder management - you keep teams aligned and moving forward.
• A trusted partner to senior leadership - you operate with discretion, neutrality and high emotional intelligence.
• A clear communicator - whether it's a board deck, team update or async doc, you make complexity simple.
• Data-savvy - you’re comfortable working with metrics and dashboards, and know how to measure what matters.
• Hands-on and adaptable - you’re comfortable jumping into messy problems and figuring it out as you go.

🧳  What you'll need...

• Strategic thinking & structured problem-solving
• Operational drive & project ownership
• Fluency in French and English
• KPI- and outcome-driven mindset
• Flexibility and comfort with ambiguity
• High emotional intelligence and people-first approach

 🤝 Meet the ExCom members

• Agop, CEO
• Léa, CPTOO
• Julie, Head of Sales & Marketing
• Bérénice, Head of Ops
• Antoine, VP Customer Success
• Loïc, VP Engineering

👩‍💻 Our stack

• Hubspot, CRM
• Skalin, customer success platform
• Metabase, business intelligence platform
• Slack, messaging platform
• Notion, collaboration platform
• PayFit, payroll & compliance for french talents
• Deel, payroll & compliance for international talents
• Lucca, people success platform 

🎁 What you'll get

• Flexible hybrid remote model: while we ask you to be based in Paris, you’ll have the flexibility to choose how often you come to the office. We know that everyone has their own way of working that best fits their lifestyle and needs.
• International environment: join a diverse team with 10+ nationalities where English is our official language.
• People-centric company: we believe that happy and healthy collaborators can achieve great things. Investing in their wellbeing is investing in our success. Check out what our employees are saying about us on Glassdoor!
• Fun workplace where connections thrive: we value human connections and a collaborative work environment. That is why we organize opportunities to spend time together, whether physically or remotely.
  • 4 mandatory gatherings per year: we cover your expenses to join key company-wide events, including company & team offsite, plenary session and team event in Paris.
  • office events: bi-monthly lunches at a restaurant with your peers, afterworks, breakfasts, themed activities...
  • remote events: quarterly virtual gatherings (e.g. cheese tasting, flower decoration) and a buddy program to connect with teammates.
• 33 days of paid time off: a generous PTO policy to support your work-life balance.
• Swile card: Meal vouchers and more than €500/year for green transport subsidies (public transport, bike purchases, protective gear etc.).
• Work from home set-up: Get up to €500 to create an optimal home office with a desk and/or chair.

RECRUITMENT PROCESS

☎️ 30 to 45 min l Screening interview with Angélique, our Talent Acquisition Manager
To better understand your career plan and answer any of your questions

🤝  01:30 l Topgrading interview with Agop, our CEO
To explore mutual fit and alignment

📝 01:00 l Focused interview (case study presentation)
To assess specific position-related skills

👀  01:30 l Meet ExCom members
To ensure mutual fit and alignment

💞 Reference check
To get feedback from former collaborator(s)

END NOTES

If you don’t meet 100% of the qualifications outlined above - that’s okay, nobody’s perfect! We believe in hiring people, not just skills. We encourage you to apply if you think this is a role that would make you excited to come to work every day.

Shipup is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.