At Shipup, our mission is to create a seamless, proactive, and branded post-purchase experience for online retailers. 🛍🛒

If you’ve ever shopped online, you’ve probably already had your patience tested by an order that never seems to come. For online retailers, a bad post-purchase experience is a costly nightmare: it hurts customer satisfaction, online reputation, and repeat purchase rate while inflating the volume of complaints to customer service.

We’re a SaaS company that tracks online retailers’ orders in real-time to make online shopping less stressful. Customers are happier, complain less, and buy again more.

Shipup is looking for passionate people to help deliver unforgettable experiences that inspire lifelong loyalty.

We work with more than 300 brands in Europe and North America, including some very successful digital native brands (Cheerz, Blissim, Withings, Feed, Respire, Aime, Ssense, Ysé, A.P.C. …) while others are larger, more traditional accounts (Leclerc, Carrefour, Maisons du Monde, Yves Rocher, Zadig & Voltaire, Petit Bateau, etc…).

In 2022: Shipup announced that Global Blue had acquired a majority stake in the company while staying an independent structure.

Today it’s a 50+ people company that envisions a world where brands keep their promises along the entire customer journey.

Our company culture & values

• ✊ Ownership
  Taking ownership means feeling completely responsible for our goals — and this is something all of Shipup adheres to! We believe that every single one of us needs to feel accountable for the results of our work. This creates a state of complete trust in each other.

• 💡 Initiative
  Our teams’ are founded on pushing each other to take initiative. Today, we constantly take action without being told what to do and come up with solutions to problems!

• 👨‍👦 Empowerment
  We want all of our employees to succeed. Thus, we provide everything and anything they need to thrive! We also encourage everyone to take action and more importantly, we support them if they make mistakes.

• 🧸 Caring
  One of Shipup's priorities is to create a culture of care daily. We not only care about our co-workers, but we deeply care for our customers and the customers of our customers! Our whole product is based on how much a company cares for its clients, and we love it!

• 🏋️‍ Ambition
  Always seeing bigger and having a strong desire and determination to succeed.

Job description

We are looking for a full-cycle Account Executive for France to join our team. In this role, you will be responsible for driving sales and revenue growth within our core market (with deals exceeding 30K ARR). The ideal candidate will take a proactive, results-driven approach to building and nurturing relationships with key customers, identifying new business opportunities, and developing strategies to meet and exceed sales targets.

Your Key Responsabilities

• Take Ownership of the Sales Process: Lead every step of the sales journey from prospecting to closing, including discovery, demo, and pricing calls. Showcase Shipup’s value by tailoring solutions to meet each prospect’s needs.
• Cultivate Strong Relationships: Build and maintain strong connections with key decision-makers and stakeholders within target accounts.
• Engage Cross-Functionally: Partner closely with Marketing, Customer Success, and Product teams to share insights on customer needs, market trends, and effective acquisition strategies.
• Gain In-Depth Market Knowledge: Develop a thorough understanding of the French market and competitive landscape.
• Deliver Results with Agility: Excel in a dynamic, fast-paced environment, focusing on efficient deal closures while providing an exceptional customer experience.
• Stay Informed on SaaS Trends: Keep up-to-date with the latest SaaS developments and Sales best practices.

What you have...

Must-Have Skills:

• +5 years of sales experience in SaaS companies, with a strong track record of prospecting and closing deals within the French market.
• A solid sales background with demonstrated success in applying sales methodologies, such as SPIN, ABM, Sandler, or others.
• Known for your resilience and unwavering drive for success, balanced by a commitment to learning and continuous improvement.
• Skilled in resourcefulness, able to adapt and succeed in environments with limited resources.
• Capable of working both independently and collaboratively as part of a team.
• Excellent communication and interpersonal skills, combined with a level of empathy and adaptability
• Working knowledge in English, allowing you to thrive in an international environment.

What you’ll get…

🏅 Embrace the opportunity to be part of the team during a very exciting moment!

🧸 People-centric company: A team where everyone cares about one another. We’re very proud of being a great place to work. Read what our employees are saying about us on Glassdoor! (100% of reviews would recommend it to a friend)✨

🗃 Startup spirit & the structured environment: a fast-paced environment, where there is a lot to learn but, at the same time, you are in a mature, organized environment with a clear product vision.

🇫🇷 Stylish office located in Paris, 9ème (Rooftop access!)

⛷ Every year we organize amazing company-wide offsite to strengthen our social ties.

🌎 We have more than 15 different nationalities at Shipup!

Our hiring process

☎️ 45 min l Screening interview with Angélique, our Senior Talent Acquisition Manager

☕️ 01:00 l Top-grading / motivational interview with Anna, Head of Sales & Marketing

🏅01:30 l Technical interview with a case study exercise with Anna and Agop, CEO

🥗🍻Culture fit

💞 Reference check

End notes

If you don’t meet 100% of the qualifications outlined above - that’s okay, nobody’s perfect! We believe in hiring people, not just skills. We encourage you to apply if you think this is a role that would make you excited to come to work every day.

Shipup is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Want to ace the interview? Here are some tips:

• Think about some past relevant experiences you’ve had. We’re specifically looking for examples of when you took initiative, navigated ambiguity, and managed projects autonomously.
• Use the STAR method.