Basics

• Location: Paris or full-remote (1-hour difference from Paris timezone)
• Contract: : Permanent
• Manager: Dounia, our Lead Product Manager
• Team: Product
• Start date : From January 2024
• Compensation: from 55 000 to 65 000 €

Shipup is a 60+ people company that envisions a world where brands keep their promises along the entire customer journey.

That's why we enable brands to take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty and save support costs

Our company culture & values

• ✊ Ownership
  We choose to be here and to do what we do. We are responsible for our objectives and for the output of our work.

• 💡 Initiative
  Taking action without direction from above to improve our knowledge and come up with solutions to problems. Initiative is a key reason for success, and places an obligation not to stifle it.

• 👨‍👦 Empowerment
  We encourage those below us to take action and support them if they make mistakes. We explain what we want accomplished and allow flexibility in how it is accomplished.

• 🧸 Caring
  Being concerned about our co workers, our customers and the customers of our customers.

• 🏋️‍ Ambition
  Always seeing bigger and having a strong desire and determination to succeed.

Job description

Context

We are thrilled to open our first Product Marketing Manager role at Shipup. This strategic decision comes at the perfect time for several compelling reasons.

Firstly, we have recently made the decision to shift our target market, which presents new exciting challenges in terms of adoption and usage. Our dedicated product managers have been working hard to address these challenges internally. In fact, our product team is eager to go the extra-mile in implementing new features and seeks to gather more insights and recommendations from this PMM. 

Secondly, we have recently launched important features such as Smart Delivery Estimate, Claim, and Return. We would greatly appreciate your invaluable help in improving our GTM strategy and driving adoption of these additions to our product lineup.

By opening this new role, we are confident that we can overcome these challenges and drive our products to even greater success.

Mission

Main outcomes expected

1. Market research / intelligence 

• Create prioritized persona profiles and update persona cards
• Identify clients' pain points and marketing gains
• Define the TA and TAM of features

2. Go to market

• Develop a comprehensive launch strategy for new features
• Train sales teams on the value proposition of the new features

3. Product offering and messaging

• Define new product pricing that aligns with market demand
• Establish partnerships with relevant stakeholders
• Create compelling storytelling for product launches

4. Feature adoption

• Drive feature discovery on the platform
• Train the customer success team on new features
• Define the benefits and ROI of our features

5. Measure success

• Define KRs and actionable metrics
• Conduct post-launch follow-ups and implement improvement actions

🙌 Our team

You will join the Tech & Product team, which consists of seventeen people led by Léa (CPTO), Florian (VP of Engineering), Simon (Head of Technology), and Dounia (Lead Product Manager).

• Our product team includes two product managers (Paul and Emmanuel) and two product designers (Matteo and Valérie). 
• Our engineering team is composed of two engineering managers and eight developers.

This Tech & Product team is divided into two squads: 

• Online-shopper perceived value: this squad has the ownership of all features that are directly dedicated to end-customers. Squad members will focus on features for which the benefits are mainly perceived by / or directed towards the latter.
  

• Merchant perceived value : this squad has the ownership of all features that benefit directly the Merchants. Squad members will focus on providing our merchant’s operations and CS teams with the tools and resources they need to be successful.

In this role, you will be part of the product team and work for both squads. You will have a strong collaboration with Product Managers, as you will be responsible for the go-to-market strategy of features.

You can learn more about our internal organization, challenges, methods and approaches thanks to our blog.

🤝 Additional collaborators

You will also collaborate closely with the go-to-market teams. You will work hand-in-hand with these teams to ensure effective product launches, drive product adoption, revenue growth, and brand success. 

Specifically, you will find the following members in these teams:

• Maria, our Sales Enablement Manager, who is responsible for providing the sales team with the necessary resources, tools, and training to effectively sell the product.
• Joseph, our Content & SEO Manager, who is responsible for creating and managing the content strategy for the organization

👩‍💻 Our stack

For your role

• Asana
• Figma
• Hotjar
• Heap
• Dovetail
• Metabase 

Global

• Slack, messaging platform
• Notion, collaboration platform
• PayFit, payroll & compliance for french talents
• Lattice, people success platform 
• Deel, payroll & compliance for international talents

What you have...

• Previous experience(s) as a PMM: You have a solid understanding of the PMM role and its responsibilities. You have also faced various challenges and have successfully navigated them in an established work environment. 

• Strategic thinking: you are skilled at developing a clear vision for the future of a product and its market. You can align product marketing strategies with the company's goals, taking into account industry trends, customer needs, and competition. 

• Language skills: you are proficient in English and French to effectively communicate with colleagues, stakeholders, and partners in both languages.

• Framework mastery (GTM & Adoption): you have expertise in go-to-market strategies and driving product adoption. You understand and apply frameworks to successfully launch products and drive their adoption in the market.

• Organizational skills: you are able to prioritize and manage multiple projects simultaneously. You can maintain organization and meet deadlines in a fast-paced environment.

• Collaboration skills: you actively listen to and value input from team members and stakeholders. You build and maintain positive working relationships with colleagues, and share knowledge and information to foster collaboration and achieve shared goals.

• Communication skills: you can present ideas convincingly to influence others. You communicate ideas and information clearly and concisely. You adapt your communication style to meet the needs of different stakeholders and demonstrate strong written communication skills in emails, reports, and other written materials.

What you’ll get…

🌍 International : we acknowledge our differences and celebrate them. D&I in our place of work is something we require every employee to champion.

🧸 People-centric company : our people matter, work-life balance is important at Shipup. Our employees talk about it here.

🗃 Startup spirit & structured environment : a fast-paced environment, where there is a lot to learn but, at the same time, you are in a mature, organized environment with a clear product vision

📚 Career growth : talent management is essential for us. From onboarding and performance management to career development, we have already a mature organization and the managers to help you grow

🧠 Seniority : our team is mostly composed of senior talents, ideal for learning and growing quickly

💻 High-quality equipment: latest Macbook Pro or equivalent

Recruitment process

Our hiring process is structured to avoid bias and ensure fair assessment of all our candidates. 
Our interviews are suited to our flex remote policy, it means you can choose whether you want to attend them on-site or remotely. 

☎️ 45min l Screening interview with Quentin, our Talent Acquisition Manager
To ensure that you're suitable for the role and that the role is suitable for you

📝 01:00 l Screening interview with Dounia, our Lead Product Manager and Hiring manager
To get a quick overview of your hard and soft skills related to the position

👀 02:00 l Case study restitution
To assess your technical skills and get a better understanding of your level of expertise

🤝 01:00 l Top grading interview with Léa, our CPTO
To ensure that you are a good fit for the organization's needs and that the position aligns with your career aspirations, providing opportunities for growth and development

😂 Drinks or lunch with the team
To assess how well you align with our core values and culture and allow you to learn more about us 

End notes

If you don’t meet 100% of the qualifications outlined above - that’s okay, nobody’s perfect! We believe in hiring people, not just skills. We encourage you to apply if you think this is a role that would make you excited to come to work every day.

Shipup is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.