Chief of Staff (VIE)
At Shipup, our mission is to create a seamless, proactive, and branded post-purchase experience for online retailers. 🛍🛒
If you’ve ever shopped online, you’ve probably already had your patience tested by an order that never seems to come. For online retailers, a bad post-purchase experience is a costly nightmare: it hurts customer satisfaction, online reputation, and repeat purchase rate while inflating the volume of complaints to customer service. We’re a SAAS company that tracks online retailers’ orders in real-time to make online shopping less stressful. Customers are happier, complain less, and buy again more.
We work with more than 500 brands in Europe and North America, including some very successful digital native brands (Purple Carrot, Peak Design, SSENSE, Volcom).
In 2022: Shipup announces that Global Blue has acquired a majority stake in the company while staying an independent structure, predominately based in our Paris HQ, and we are expanding our US team rapidly.
Shipup is looking for passionate people to help deliver unforgettable experiences that inspire lifelong loyalty.
Today it’s a 60 people company that envisions a world where brands keep their promises along the entire customer journey.
Our company culture & values
- ✊ Ownership
Taking ownership means feeling completely responsible for our goals — and this is something all of Shipup adheres to! We believe that every single one of us needs to feel accountable for the results of our work. This creates a state of complete trust in each other.
- 💡 Initiative
Our teams’ are founded on pushing each other to take initiative. Today, we constantly take action without being told what to do and come up with solutions to problems!
- 👨👦 Empowerment
We want all of our employees to succeed. Thus, we provide everything and anything they need to thrive! We also encourage everyone to take action and more importantly, we support them if they make mistakes.
- 🧸 Caring
One of Shipup's priorities is to create a culture of care on a daily basis. We not only care about our co-workers, but we deeply care for our customers and the customers of our customers! Our whole product is based on how much a company cares for its clients, and we love it!
- 🏋️ Ambition
Our team always sees the bigger picture! We have a strong desire and determination to succeed.
YOUR MISSIONS AND ROLE
This role is a V.I.E contract: The V.I.E is an international internship program allowing companies based in France to send young Europeans on a working assignment abroad for a period of 18 months.
Reporting to Térence, our COO and co-founder (in charge of US Sales, Operations, and Partnership) and working from our US office, we are looking for a self-starter who’s not afraid to take the initiative while working hand-in-hand with our teams in New York and Paris.
- Report and pilot US development, Ops, and Partnership globally with Térence
- Lead research and be part of the decision process of the company strategy
- Kick-start projects from 0 to 1. Initiatives can be cross-department projects or focused on admin, sales, sales ops, analytics, partnership, or marketing.
- Create efficient collaboration between the US and EU offices to accelerate Shipup's global expansion.
- Fill in temporary gaps in the organizational chart (we are still a startup).
- Become the main point of contact for the HR team in France and help onboard new hires.
- Voice questions and concerns from any team or individual to the COO and challenge the COO’s decisions.
Meet the NYC Team
- Stephen, Head of US Sales & Business Development
- Richard, BDR
- David, BDR
- Isabelle, BDR
- Jazmine, BDR
- Jose, Account Executive
- Sierra, Account Executive & US Partnerships
- Erica, Customer Success Manager
- Megan, US Field Marketing
- Diane, Head of Ops
- Terence, Co-founder & COO
What you have...
You could be a good fit if
- You’re bilingual, English native, or at least fluent in English.
- You’re a self-starter and accountable. You are highly organized and proficient at managing new projects. You do not need guidelines to get things done but create great ones to support your co-workers.
- In a group, you are an active listener, you reach alignment and get commitments.
- You’re analytical and able to navigate ambiguity. You can break down complex problems into actionable recommendations.
- You are curious and with a never stop learning mindset.
What you’ll get…
🌍 Multicultural mindset: we acknowledge our differences and celebrate them. D&I in our place of work is something we require every employee to champion.
🧸 People-centric company: A team where everyone cares about one another: We’re very proud of being a great place to work. Read what our employees are saying about us on Glassdoor! (100% of reviews would recommend it to a friend)✨
🚀 Join us at a magical time: In 3 years, you will be able to say: “I was there when there were only 10 of us in the US”. Your decisions will have a long-term impact.
🇫🇷 Opportunities to come to Paris, our Headquarters.
🇺🇸 Stylish office located in Dumbo, in Brooklyn (Rooftop access, large windows with natural light, and a view of Brooklyn Bridge from your desk)
⛷ Every year we organize amazing company-wide off-sites in Europe & in the US to strengthen our social ties.
🍰🍾 Weekly events: lunches, dinners, drinks, parties…
☎️ 30 to 45 min l Screening interview with Angélique, our Talent Acquisition Manager
☕️ 01:00 l Motivational interview with Térence
📝 01:30 l Technical interview with a case study exercise to prepare at home with Térence and Diane
😂 Drinks or lunch with the team
If you don’t meet 100% of the qualifications outlined above - that’s okay, nobody’s perfect! We believe in hiring people, not just skills. We encourage you to apply if you think this is a role that would make you excited to come to work every day.
Shipup is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Want to ace the interview? Here are some tips:
- New York office
- Remote status
- Hybrid Remote
New York office
✨ Our perks
Team Building and Seminar
We offer each Shipup team one group activity per month (on a voluntary basis). Some examples of activities: escape game, ping pong, axe throwing, or karaoke 🎤 !
Shipup also offers each team an offsite to various destinations like Arcachon or Sevilla once a year. Activities include workshops, city tours, restaurants, activities...
Lunches and after work with colleagues
ShipUp plans lunches in restaurants every two weeks and one after work a month to enjoy good times together🍝🍣 .
Shipup organises at least one offsite per year to meet the whole Shipup team (Paris and New York offices and full remote employees included) in other, more exotic destinations: Marrakech, Sicily and many others to come 🎉 .
Work from home
Being able to work from everywhere you want three days (of your choice) per week💻 .
It is also possible for New York employees to come work in the Paris office as they would normally, and vice versa.
🔍 What are we looking for?
Shipup is looking for new talents who can work autonomously and want to be the master of their craft - from A to Z.
Shipup greatly values inventive candidates who are not afraid of the day to day of a start-up or jostled by ever present surprises and challenges.
We envision a world where brands keep their promises along the entire customer journey. That's why we enable brands to take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty and save support costs.
Behind this vision, all our coworkers share five core values: ownership, initiative, empowerment, caring, and ambition. These values guide us in our day-to-day decisions, actions, and company culture.
Beyond these five values, Shipup has always wanted to create a multicultural team where each talent has his own mindset that allows us to develop varied and creative ideas.
Multicultural collaboration also allows everyone to cultivate valuable qualities such as empathy, tolerance, and open-mindedness.
Chief of Staff (VIE)
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