At Shipup, our mission is to create a seamless, proactive and branded post-purchase experience for online retailers. 🛍 If you are used to buying online, you probably already went through the experience of losing your nerve for an order that encounters multiple incidents. For online retailers, a poor post-purchase experience is a costly nightmare: it drags down customer satisfaction, online reputation, and repeat purchase rate while inflating the volume of complaints at customer support. 

Shipup is a SaaS company that tracks in real-time the orders and deliveries of online retailers in order to create a seamless, branded, and reassuring post-purchase experience (proactive and live notifications, customized tracking pages, customer surveys at delivery…). 

 Shipup works with more than 400 brands in Europe and North America, some of which are very successful digitally native brands (Cheerz, Blissim, Withings, Feed., Le Petit Ballon, Respire, Aime, Na-Kd, Ssense, Ysé, A.P.C. …) while others are larger, more traditional accounts (Leclerc, Carrefour, Intermarché, Go Sport, Yves Rocher…). 

Today it’s a 60 people company that envisions a world where brands keep their promises along the entire customer journey. 

In 2022: Shipup announces that Global Blue has acquired a majority stake in the company while staying an independent structure.

Our company culture & values

• ✊ Ownership

Taking ownership means feeling completely responsible for our goals — and this is something all of Shipup adheres to! We believe that every single one of us needs to feel accountable for the results of our work. This creates a state of complete trust in each other.

• 💡 Initiative

Our teams’ are founded on pushing each other to take initiative. Today, we constantly take action without being told what to do and come up with solutions to problems!

• 👨‍👦 Empowerment

We truly want all of our employees to succeed. Thus, we provide everything and anything they need to thrive! We also encourage everyone to take action and more importantly, we support them if they make mistakes.

• 🧸 Caring

One of Shipup's priorities is to impose a culture of care on a daily basis. We not only care about our co-workers, but we deeply care for our customers and the customers of our customers! Our whole product is based on how much a company cares for its clients, and we love it!

• 🏋️‍ Ambition

Our team always sees the bigger picture! We have a strong desire and determination to succeed.

Your role

We are seeking a Sales Manager to join our growing team and lead a team of 4 Account Executives in driving sales growth in Europe. The ideal candidate will have a proven track record of sales success, as well as experience managing and coaching sales teams.

Your Missions

• Build and manage a high-performing team of 4 Account Executives, providing coaching and guidance to help them meet or exceed their sales targets.
• Develop and implement a sales strategy for Shipup’s expansion into the European markets, particularly UK-I, France, and the Nordics. This includes identifying key target accounts and building relationships with key decision-makers.
• Manage the sales pipeline and ensure accurate forecasting and reporting of sales metrics and KPIs.
• Work cross-functionally with marketing, product, and customer success teams to ensure alignment on sales goals and priorities.
• Continuously analyze and optimize the sales process to improve efficiency and effectiveness, including implementing new tools and technologies where appropriate.
• Represent Shipup at trade shows, conferences, and other events as needed.

Meet our AE Team

• Mathilde
• Sarah
• Antoine
• A future AE UK to be hired

What you have...

You could be a good fit if

• 5+ years of experience in B2B sales, with a track record of exceeding sales targets and building strong customer relationships.
• 2+ years of experience managing and coaching sales teams, focusing on driving performance and growth.
• Experience in the SaaS e-commerce market, particularly in the UK-I markets preferred.
• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
• Fluency in English, and ideally in French and/or one other European language.

What you’ll get…

🌍 International environment: we acknowledge our differences and celebrate them. D&I in our place of work is something we require every employee to champion.

🧸 People-centric company: A team where everyone cares about one another: We’re very proud of being a great place to work. Read what our employees are saying about us on Glassdoor! (100% of reviews would recommend it to a friend)✨

🏅 Have a strong impact

🇺🇸 Opportunities to come to New York

⛷ Every year we organize amazing company-wide off-sites in Europe to strengthen our social ties.

🍰🍾 Weekly events: lunches, dinners, drinks, parties…

Our hiring process

☎️ 30 to 45 min l Screening interview with Angélique, our Talent Acquisition Manager

To better understand your career plan and answer any of your questions

📝 01:15 l Technical interview with a case study exercise to prepare for with Amine, our VP Sales

☕️ 01:15 l Motivational interview and personality test (Assessfirst) with Amine and Romain, our CEO

🥗🍻Culture fit

💞 Reference check

End notes

If you don’t meet 100% of the qualifications outlined above - that’s okay, nobody’s perfect! We believe in hiring people, not just skills. We encourage you to apply if you think this is a role that would make you excited to come to work every day.

Shipup is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.