Who are we ?

At Shipup, our mission is to create a seamless, proactive and branded post-purchase experience for online retailers. 🛍

If you are used to buying online, you probably already went though the exprience of losing your nerve for an order that encounters multiple incidents. For online retailers, a poor post-purchase experience is a costly nightmare : it drags down customer satisfaction, online reputation and repeat purchase rate while inflating the volume of complaints at customer support.

Shipup is a SaaS company that tracks in real time the orders and deliveries of online retailers in order to create a seamless, branded and reassuring post-purchase experience (proactive and live notifications, customized tracking pages, customer surveys at delivery…). Thanks to Shipup, ordering online is less stressful. Online shoppers are more satisfied, they complain less and buy again more.

The company has been created at the end of 2016 by Romain, Terence and Quentin : 3 co-founders from HEC Paris and Centrale Paris who used to work for Drivy (acquired by Getaround), Rocket Internet, Casper and Dashlane.

Shipup works with more than 400 brands in Europe and North America, some of which are very successful digitally native brands (Cheerz, Blissim, Withings, Feed., Le Petit Ballon, Respire, Aime, Na-Kd, Ssense, Ysé, A.P.C. …) while others are larger, more traditional accounts (Leclerc, Carrefour, Intermarché, Go Sport, Yves Rocher…).

June 30th 2020: Shipup announces a 6m€ series A in order to open an office in New York and recruit 45 people in the next 12 months.
 

Our values

• ✊ Ownership
  We choose to be here and to do what we do. We are responsible for our objectives and for the output of our work.

• 💡 Initiative
  Taking action without direction from above to improve our knowledge and come up with solutions to problems. Initiative is a key reason for success, and places an obligation not to stifle it.

• 👨‍👦 Empowerment
  We encourage those below us to take action and support them if they make mistakes. We explain what we want accomplished and allow flexibility in how it is accomplished.

• 🧸 Caring
  Being concerned about our co workers, our customers and the customers of our customers.

• 🏋️‍ Ambition
  Always seeing bigger and having a strong desire and determination to succeed.

Job description

The online-shopper squad is looking for their new engineering manager !

You’ll have the opportunity to lead an autonomous team of experienced & open-minded developers eager to build innovative ideas for our customers.

We are looking for an enthusiastic person who values all pillars of Engineering Management : A manager with a product sense, having a solid technical background, attentive to efficiency who deeply cares about their team, makes them grow while ensuring their well-being.

Being an engineering manager at Shipup is the opportunity to join a team, with an already installed engineering culture, that looks for improvement continuously. Thus, we’re looking for managers who will bring their perspectives, feedback, ideas, and take ownership of impactful projects, not only at the squad level but also at the department and company level.

Working in a close relationship with our various experienced technical leaders, we’ll help you broaden your management skills and sharpen your existing ones. 

Outcome & Responsibilities

As a manager, your responsibilities will span across different levels :

Individual-level

• Guide developers in their career development and personal growth
• Ensure the well-being of developers

Team level

• Instill company values in their squad
• Provide constant direction and multiple-horizon vision to the squad
• Ensure a good flow of work and quality deliverables
• Oversee the building of new product features from the discovery part to the deployment part
• Collaborate with the squad’s product members
• Build a united, close team

Department level

• Surface squad & department problems
• Help improve the engineering team principles & processes

• Give feedback or participate in company-wide initiatives such as OKRs, performance reviews, employees benefits,...

Our team

You’ll join a team of twelve people led by Quentin (our CTO & CPO) and Florian (VP Engineering).

This team is divided into two squads :

• Online-shopper perceived value (where we are hiring) : this squad has the ownership of all features that are directly dedicated to end-customers. Squad members will focus on features for which the benefits are mainly perceived by / or directed towards the latter.
  

• Merchant perceived value : this squad has the ownership of all features that benefit directly the Merchants. Squad members will focus on providing our merchant’s operations and CS teams with the tools and resources they need to be successful.

Your manager : Florian

Organization & How the team works

Our Tech & Product team relies on a robust framework, which allows developers to work on the projects that are most valuable to our customers and also considers the technical evolutions necessary for the good health and maintainability of the product.

• Multidisciplinary teams following the squad philosophy : get one Engineering Manager, one Product Manager and one Product Designer in each team

• Good & recognized development practices : review groups, pair-programming, continuous delivery, slack time, extensive documentations...

• Quarterly roadmap executed in 2 weeks sprints with integrated feedback loops

• On-call process : each week, a different member of the team has to take care of the application monitoring as well as customer requests and issues. It's a great opportunity to be closer to the end-user and collaborate with other Shipup teams.

You can learn more about our internal organization, technical challenges, methods and approaches thanks to our engineering blog and engineering page on Welcome to the Jungle.

Preferred skills & experience 

• Having at least a first experience as an engineering manager in a cross-functional team.
• Technical knowledge of SaaS software in terms of architecture & infrastructure.
• Hands-on coding is preferred but not mandatory. Knowing some parts of our stack will help (Rails, Go, React, PostgreSQL, Redis, ES, GCP, Docker, Kubernetes, DataDog, ...)
• Project management skills like prioritization, planning, work allocation, ... in an agile context
• Knowledge of concepts linked to work efficiency
• At ease discussing product related topics with product people and knows how to collaborate easily with peers from other departments
• You show leadership, give direction to the team and lead the boat, especially in difficult periods
• You know how to adapt your communication according to the various stakeholder
  

Appreciated personal traits

• Curiosity: You naturally seek to learn about new trends and are eager to understand things in detail
• Fast learner: You can readily learn most technology or practices as you go. To you, technologies are about tools and tradeoffs, not an ideology
• Demanding of quality work: You pay attention to details, appreciate efficient & quality work, and don’t hide from difficulties
• You have a profound desire to make people around you better

Hiring process

Our recruitment roadmap remains unchanged due to health conditions. On the opposite, we need more than ever resources to reach our ambitious objectives.

Here are the 4 steps of our recruitment process :

☎️ 45min l Screening call with Quentin, our Talent Acquisition Manager
To better understand your career plan and answer any of your questions

👀 02 :00 l Focused interview
To evaluate your skills on development, product/business acumen, people management & process/project management

🤝 01:00 l Top grading interview
To understand your career story and evaluate your position related soft skills

😂 01:30 l Drinks or lunch with the team
To ensure that you will be in line with our values and culture

Why should you apply ? 👐

🗃 Startup spirit & structured environment : a fast-paced environment, where there is a lot to learn but, at the same time, you are in a mature, organized environment with a clear product vision

📚 Career growth : talent management is essential for us. From onboarding and performance management to career development, we have already a mature organization and the managers to help you grow.

🧠 Seniority : our team is mostly composed of senior talents, ideal for learning and growing quickly

💰Attractive salary : salary, equity, multiple benefits (meal vouchers, coffees, transportation, health insurance…), sponsorship, relocation package, internal events and offsites

🌍 International : multicultural teams where everyone cares for one another (If you want to read what our employees are saying about us on Glassdoor ! ✨)

🤩 New renovated office : stylish office located in the heart of Paris (🚉 75010)

🚀 Growth : our environment is rapidly growing in Europe and in the USA

💻 High-quality equipment : latest Macbook Pro or equivalent

🧸 People-centric company : our people matter, work-life balance is important at Shipup