Who are we ?

At Shipup, our mission is to create a seamless, proactive and branded post-purchase experience for online retailers. 🛍

If you are used to buying online, you probably already went through the experience of losing your nerve for an order that encounters multiple incidents. For online retailers, a poor post-purchase experience is a costly nightmare : it drags down customer satisfaction, online reputation and repeat purchase rate while inflating the volume of complaints at customer support.

Shipup is a SaaS company that tracks in real time the orders and deliveries of online retailers in order to create a seamless, branded and reassuring post-purchase experience (proactive and live notifications, customized tracking pages, customer surveys at delivery…). Thanks to Shipup, ordering online is less stressful. Online shoppers are more satisfied, they complain less and buy again more.

The company has been created at the end of 2016 by Romain, Terence and Quentin : 3 co-founders from HEC Paris and Centrale Paris who used to work for Drivy (acquired by Getaround), Rocket Internet, Casper and Dashlane.

Shipup works with more than 500 brands in Europe and North America, some of which are very successful digitally native brands (Cheerz, Blissim, Withings, Feed., Le Petit Ballon, Respire, Aime, Na-Kd, Ssense, Ysé, A.P.C. …) while others are larger, more traditional accounts (Leclerc, Carrefour, Intermarché, Go Sport, Yves Rocher…).

June 30th 2020: Shipup announces a 6m€ series A in order to open an office in New York and recruit 45 people in the next 18 months.

Our values

• ✊ Ownership
  We choose to be here and to do what we do. We are responsible for our objectives and for the output of our work.

• 💡 Initiative
  Taking action without direction from above to improve our knowledge and come up with solutions to problems. Initiative is a key reason for success, and places an obligation not to stifle it.

• 👨‍👦 Empowerment
  We encourage those below us to take action and support them if they make mistakes. We explain what we want accomplished and allow flexibility in how it is accomplished.

• 🧸 Caring
  Being concerned about our co workers, our customers and the customers of our customers.

• 🏋️‍ Ambition
  Always seeing bigger and having a strong desire and determination to succeed. 

Job description

We’re looking for our more experienced Product Designer to grow up our design team.

Our promise : You will have a lot of responsibility, autonomy and many things to build or implement.

3 reasons to believe us :

1. Our CPO/CTO is looking for the person he can rely on (product strategy, roadmap, practices…)
2. Our weaknesses are in research, metrics and data analysis where you’ll be the bearer of these subjects
3. Our product designer needs someone who can implement the right processes and practices to carry out projects

🛍 As a Senior Product Designer @Shipup, you will

• Partner closely with our Tech and Product teams to plan and scope our product roadmap

• Craft every detail of new product features, from idea to UX to pixel-perfect execution

• Test what you crafted to learn from our customers

• Help us improve our existing set of features by finding key areas of improvement

• Improve our new design system recently deployed and help us to make it grow

• Mentor our product designer

• Spread the design culture within the teams

🙌 Our team

You’ll join our Product & Design team led by Quentin (CTO/CPO & Co-founder) :

• 2 product managers
• 1 product designer

Engineering team : 8 advanced/senior developers and 1 VP of Engineering
Project management : SCRUM sprints of 2 weeks (daily, planning, retro, grooming…)

Our technical platform is divided into two squads :

• Online-shopper perceived value : this squad has the ownership of all features that are directly dedicated to end-customers. Squad members will focus on features for which the benefits are mainly perceived by / or directed towards the latter.
  

• Merchant perceived value : this squad has the ownership of all features that benefit directly the Merchants. Squad members will focus on providing our merchant’s operations and CS teams with the tools and resources they need to be successful.

👩‍💻 Our Design Stack

• Asana
• Figma
• Zeroheight
• Storybook
• Notion

Preferred experience

You could be a good fit if

• You’ve worked for at least 3 years in product design (from user research to implementation) in B2B or B2C SaaS.

• You can create pixel-perfect visual designs (UI)

• You can untangle hard conceptual problems and have sharp intuition for how people use (or wish they could use) products (UX).

• You care about the business needs, implications, and possibilities of your designs. You don’t get stuck on pretty UI, and can balance between craft, speed and the bottom line.

• You have strong beliefs, loosely held. You’re a good listener who likes to collaborate.

• You like to tell stories using both words and visuals, and strategize the best way to make your point.

Nice to have

• You can do basic-level coding in HTML + CSS + Javascript. (We use React for the front-end)

Hiring process

Our recruitment roadmap remains unchanged due to health conditions. On the opposite, we need more than ever resources to reach our ambitious objectives. 

 Here are the 4 steps of our recruitment process :

☎️ (45min) Screening call with Quentin, our Tech Talent Acquisition Manager
To better understand your career plan and answer any of your questions

📄 (01:30) Hiring manager interview & Whiteboard challenge with Quentin, our CTO / CPO
To understand your design vision and evaluate your analytical skills, methodology & communication

👀 (01:00) Peer interview with Hippolyte
To understand your approach to design and your philosophy

😂 (01:30) Drinks or lunch with the team
To ensure that you will be in line with our values and culture

Why should you apply ? 👐

💪 Strong impact : you will be one of the main players in our product and design roadmap !

💰Attractive salary : salary, equity, multiple benefits (meal vouchers, coffees, transportation, health insurance…), sponsorship, relocation package, internal events and offsites

🌍 International : multicultural teams where everyone cares for one another (If you want to read what our employees are saying about us on Glassdoor ! ✨)

🤩 New renovated office : stylish office located in the heart of Paris (🚉 75010)

🚀 Growth : our environment is rapidly growing in Europe and in the USA

💻 High-quality equipment : latest Macbook Pro or equivalent

🧸People-centric company : our people matter, work-life balance is important at Shipup