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- Based in : Paris or full-remote position (1-hour difference from Paris timezone) - Contrat : Full-time permanent contract - Manager :Léa (our Product Director) - Team : Product & Design - Salary : between 60 and 80k€
Shipup is a 50+ people company that envisions a world where brands keep their promises along the entire customer journey.
That's why we enable brands to take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty and save support costs.
✊ Ownership We choose to be here and to do what we do. We are responsible for our objectives and for the output of our work.
💡 Initiative Taking action without direction from above to improve our knowledge and come up with solutions to problems. Initiative is a key reason for success, and places an obligation not to stifle it.
👨👦 Empowerment We encourage those below us to take action and support them if they make mistakes. We explain what we want accomplished and allow flexibility in how it is accomplished.
🧸 Caring Being concerned about our co workers, our customers and the customers of our customers.
🏋️ Ambition Always seeing bigger and having a strong desire and determination to succeed.
We’re looking for our Lead Product Designer to lead the design team
Our promise : You will have a lot of responsibility, autonomy and many things to build or implement. Then, you will have a great opportunity to quickly boost your career into a managerial role.
3 reasons to believe us :
Our Product Director is looking for the person she can rely on (product strategy, roadmap, practices…)
Our weaknesses are in research, metrics and data analysis where you’ll be the bearer of these subjects
Our ambition is strong and our growth just started. We will have to hire new designers to reach our goals.
🛍 As a Lead Product Designer @Shipup, you will
Partner closely with our Product, Sales and Support teams to understand what online retailers love about Shipup and what will make their online shoppers delighted by their post purchase experience. Use this data to plan and scope our product roadmap
Help us improve our existing set of features by finding strategic areas of improvement
Take the lead on our new design system recently deployed and help us to make it grow
Implement the best practices & processes (from user research to implementation)
Grow-up the team
Mentor our product designer
Spread the design culture within the teams
🙌 Our team
You’ll join our Product & Design team led by Léa (our Product Director) and Quentin (CTO/CPO & Co-founder) :
2 product managers
1 product designer
Engineering team : 8 advanced/senior developers and 1 VP Engineering Project management : SCRUM sprints of 2 weeks (daily, planning, retro, grooming…)
Our technical platform is divided into two squads :
Online-shopper perceived value : this squad has the ownership of all features that are directly dedicated to end-customers. Squad members will focus on features for which the benefits are mainly perceived by / or directed towards the latter
Merchant perceived value : this squad has the ownership of all features that benefit directly the Merchants. Squad members will focus on providing our merchant’s operations and CS teams with the tools and resources they need to be successful.
You’ve worked for at least 3 years in product design (from user research to implementation) in B2B or B2C SaaS.
You're a good listener who likes to collaborate and to make people grows up
You can draw on sales, marketing, product, technology, customers and industry to define the product strategy
You care about the design impact on business
You like to tell stories using both words and visuals, and strategize the best way to make your point.
You're not afraid to get your hands dirty
Nice to have
What you'll get...
💪 Strong impact : you will be the key player in our design team !
💰Attractive salary : salary, equity, multiple benefits (meal vouchers, coffees, transportation, health insurance…), sponsorship, relocation package, internal events and offsites
🌍 International : multicultural teams where everyone cares for one another (If you want to read what our employees are saying about us on Glassdoor ! ✨)
🤩 New renovated office : stylish office located in the heart of Paris (🚉 75010)
🚀 Growth : our environment is rapidly growing in Europe and in the USA
💻 High-quality equipment : latest Macbook Pro or equivalent
🧸People-centric company : our people matter, work-life balance is important at Shipup
Our hiring process is structured to avoid bias and ensure a fair assessment of all our candidates. Our interviews are suited to our flex remote policy, it means you can choose whether you want to attend them on-site or remotely.
☎️ (45min) Screening call with Quentin, our Tech Talent Acquisition Manager To better understand your career plan and answer any of your questions
📄 (01:30) Hiring manager interview with Léa, our Product Director To understand your design vision and how you conduct your projects
👀 (01:00) Whiteboard challenge with Dounia and Hippolyte, one of our Product Managers and our Product Designer To understand your approach to design and evaluate your analytical skills, methodology & communication
😂 (01:30) Drinks or lunch with the team To ensure that you will be in line with our values and culture
If you don’t meet 100% of the qualifications outlined above - that’s okay, nobody’s perfect! We believe in hiring people, not just skills. We encourage you to apply if you think this is a role that would make you excited to come to work every day.
Shipup is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Product & Design
Lead Product Designer
Paris office, Work from home (Africa), Work from home (Europe)
We offer each Shipup team one group activity per month (on a voluntary basis). Some examples of activities: escape game, ping pong, axe throwing, or karaoke 🎤 !
Shipup also offers each team an offsite to various destinations like Arcachon or Sevilla once a year. Activities include workshops, city tours, restaurants, activities...
Lunches and after work with colleagues
ShipUp plans lunches in restaurants every two weeks and one after work a month to enjoy good times together🍝🍣 .
Shipup organises at least one offsite per year to meet the whole Shipup team (Paris and New York offices and full remote employees included) in other, more exotic destinations: Marrakech, Sicily and many others to come 🎉 .
Work from home
Being able to work from everywhere you want three days (of your choice) per week💻 .
It is also possible for New York employees to come work in the Paris office as they would normally, and vice versa.
🔍 What are we looking for?
Shipup is looking for new talents who can work autonomously and want to be the master of their craft - from A to Z.
Shipup greatly values inventive candidates who are not afraid of the day to day of a start-up or jostled by ever present surprises and challenges.
We envision a world where brands keep their promises along the entire customer journey. That's why we enable brands to take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty and save support costs.
Behind this vision, all our coworkers share five core values: ownership, initiative, empowerment, caring, and ambition. These values guide us in our day-to-day decisions, actions, and company culture.
Beyond these five values, Shipup has always wanted to create a multicultural team where each talent has his own mindset that allows us to develop varied and creative ideas. Multicultural collaboration also allows everyone to cultivate valuable qualities such as empathy, tolerance, and open-mindedness.
Product & Design·Multiple locations·
Product Designer (Lead)
Build the best possible experience for our users
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