Basics

- Based in : Paris or full-remote position (1-hour difference from Paris timezone) 
- Contrat : Full-time permanent contract
- Manager : Léa (our Product Director)
- Team : Product & Design
- Salary : between 60 and 80k€

Shipup is a 50+ people company that envisions a world where brands keep their promises along the entire customer journey.

That's why we enable brands to take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty and save support costs.

Our values

• ✊ Ownership
  We choose to be here and to do what we do. We are responsible for our objectives and for the output of our work.

• 💡 Initiative
  Taking action without direction from above to improve our knowledge and come up with solutions to problems. Initiative is a key reason for success, and places an obligation not to stifle it.

• 👨‍👦 Empowerment
  We encourage those below us to take action and support them if they make mistakes. We explain what we want accomplished and allow flexibility in how it is accomplished.

• 🧸 Caring
  Being concerned about our co workers, our customers and the customers of our customers.

• 🏋️‍ Ambition
  Always seeing bigger and having a strong desire and determination to succeed.

Job description

We’re looking for our Lead Product Designer to lead the design team

Our promise : You will have a lot of responsibility, autonomy and many things to build or implement. Then, you will have a great opportunity to quickly boost your career into a managerial role.

3 reasons to believe us :

1. Our Product Director is looking for the person she can rely on (product strategy, roadmap, practices…)
2. Our weaknesses are in research, metrics and data analysis where you’ll be the bearer of these subjects
3. Our ambition is strong and our growth just started. We will have to hire new designers to reach our goals.

🛍 As a Lead Product Designer @Shipup, you will

• Partner closely with our Product, Sales and Support teams to understand what online retailers love about Shipup and what will make their online shoppers delighted by their post purchase experience. Use this data to plan and scope our product roadmap

• Help us improve our existing set of features by finding strategic areas of improvement

• Take the lead on our new design system recently deployed and help us to make it grow

• Implement the best practices & processes (from user research to implementation)

• Grow-up the team

• Mentor our product designer

• Spread the design culture within the teams

🙌 Our team

You’ll join our Product & Design team led by Léa (our Product Director) and Quentin (CTO/CPO & Co-founder) :

• 2 product managers
• 1 product designer

Engineering team : 8 advanced/senior developers and 1 VP Engineering
Project management : SCRUM sprints of 2 weeks (daily, planning, retro, grooming…)

Our technical platform is divided into two squads :

• Online-shopper perceived value : this squad has the ownership of all features that are directly dedicated to end-customers. Squad members will focus on features for which the benefits are mainly perceived by / or directed towards the latter
  

• Merchant perceived value : this squad has the ownership of all features that benefit directly the Merchants. Squad members will focus on providing our merchant’s operations and CS teams with the tools and resources they need to be successful.

👩‍💻 Our Design Stack 

• Asana
• Figma
• Zeroheight
• Storybook
• Notion
• Dovetail

What you have...

You could be a good fit if

• You’ve worked for at least 3 years in product design (from user research to implementation) in B2B or B2C SaaS.

• You're a good listener who likes to collaborate and to make people grows up

• You can draw on sales, marketing, product, technology, customers and industry to define the product strategy

• You care about the design impact on business

• You like to tell stories using both words and visuals, and strategize the best way to make your point.

• You're not afraid to get your hands dirty

Nice to have

• You can do basic-level coding in HTML + CSS + Javascript. (We use React for the front-end)

What you'll get...

💪 Strong impact : you will be the key player in our design team !

💰Attractive salary : salary, equity, multiple benefits (meal vouchers, coffees, transportation, health insurance…), sponsorship, relocation package, internal events and offsites

🌍 International : multicultural teams where everyone cares for one another (If you want to read what our employees are saying about us on Glassdoor ! ✨)

🤩 New renovated office : stylish office located in the heart of Paris (🚉 75010)

🚀 Growth : our environment is rapidly growing in Europe and in the USA

💻 High-quality equipment : latest Macbook Pro or equivalent

🧸People-centric company : our people matter, work-life balance is important at Shipup 

Recruitment process

Our hiring process is structured to avoid bias and ensure a fair assessment of all our candidates.
Our interviews are suited to our flex remote policy, it means you can choose whether you want to attend them on-site or remotely.

☎️ (45min) Screening call with Quentin, our Tech Talent Acquisition Manager
To better understand your career plan and answer any of your questions

📄 (01:30) Hiring manager interview with Léa, our Product Director
To understand your design vision and how you conduct your projects

👀 (01:00) Whiteboard challenge with Dounia and Hippolyte, one of our Product Managers and our Product Designer
To understand your approach to design and evaluate your analytical skills, methodology & communication

😂 (01:30) Drinks or lunch with the team
To ensure that you will be in line with our values and culture

End notes

If you don’t meet 100% of the qualifications outlined above - that’s okay, nobody’s perfect! We believe in hiring people, not just skills. We encourage you to apply if you think this is a role that would make you excited to come to work every day.

Shipup is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.